A 1800-series number is free for the caller — anyone in India can dial it from a mobile or landline at no cost to them. The business that owns the number pays for the inbound minutes instead. It gives you one easy-to-advertise national number that signals you're an established, customer-friendly brand.

With a 1800 number the call is completely free for the caller and the business bears the full cost. With a 1860 number the caller pays local-call rates and the cost is effectively shared. 1800 is ideal for sales and brand-building lines where you want zero friction; 1860 suits high-volume support lines where you want to control your inbound spend.

Activation typically takes a few working days once your paperwork is in order. Providers generally require standard KYC under DoT norms — business registration proof, GST details, address proof and authorised-signatory identification. The providers we match you with handle the DoT and TRAI paperwork as part of onboarding, and we flag any provider with longer activation timelines during matching.

Yes. A properly provisioned toll-free number is reachable from every major Indian operator, on both mobile and landline, and calling it costs the customer nothing. We test pan-India reachability before listing a provider so you don't end up with a number that fails from certain circles or networks.

Often yes on both counts. Many providers offer vanity or "golden" numbers with memorable digit patterns, subject to availability. If you already have an 1800 number, porting it to a new provider is usually supported — timelines vary by your current carrier, and we highlight any provider with port-related restrictions during the matching process.